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CAN I EMBROIDER YOUR DESIGNS WITH MY MACHINE?
Your embroidery machine has to accept the design input by using one of the following supports : USB key, diskette 3.5 inches, blank card, direct connection to a computer

DO THE FORMAT OF FILES DOWNLOADED ON YOUR SUIT IN MY MACHINE?
The designs bought on the web site are delivered in 6 different formats : ART EXP - EP - HUS-JEF - XXX. These formats cover the majority of the embroidery machines who exist on the market.

The supply of those various formats makes you completely free to use the machine of your choice. No conversions or losses of design if you wish to change your machine.

If your machine accepts none of these formats you can download the free software " Pulse Ambassador " which once installed on your computer will allow you to open the file and to convert it in the format of your choice. Link for the download:http: // pulsemicro.com / ambassadordownload

Another free software: Wilcom TrueSizer Http: // www.wilcom.com.au/PRODUCTS/TrueSizer.as px

If you still have a problem, send us an e-mail.

WHEN WILL  I TO RECEIVE MY ORDER ?
After credit card or Paypal payment, the confirmation e-mail will be sent to you as soon as your payment is validated. It takes approximately 5 minutes.

BEFORE BUYING
The size of the designs is always mentioned, a large number of them exists in 2 even 3 sizes, this information is very important: make sure you choose designs which fit into the frames you have.

The great majority of the designs can be bought separately but the price of the complete collections is always more interesting for. If you are interested in several motives of the same collection, evaluate witch is more interesting for you : buying the collection or the design one by one.

HOW TO JUDGE OF THE QUALITY OF THE DESIGN ?
Some designs, particularly certain letters in alphabets, are free so that you can test them on your machine. You can download them by proceeding in the same way as for an order but for 0 €.

WHY DO I NEED TO HAVE AN ACCOUNT ?
When you send an order, some information is asked you, such as your name, your address mail, your e-mail address etc. … This information is asked to create you an account FREE OF CHARGE and WITHOUT ANY COMMITMENT OF YOUR PART. This account will allow you to connect at any time to download the designs you bought, as often as you wish and during an unlimited duration. This possibility is particularly interesting if you inconveniently loose your files further to an IT breakdown for example.

WHAT MEANS OF PAYMENT CAN I USE?
Paypal: click the paypal image
Credit card : click the paypal image. Paypal will give you the instruction to make your credit card payment.


HOW TO DOWNLOAD THE DESIGNS ?
You have just received the e-mail which invites you to download the designs you ordered : :
By clicking the link you will automatically be directed to the login page. You have to identify yourself by giving your email and password. This will lead you on a menu page where you will choose " history and details of my orders ".
The list of your orders will be displayed, you will just have to click the order you want to reach the files you’ll be able to download simply by clicking the link.

You are connected on the website (you have to see " welcome -your name- " at the upper right of the page. You click your account and you choose " history and details of my orders ". Continue in the same way as in the paragraph 1.

This way, you can download your designs 5/10 minutes after your payment and later, in case of loss.


HOW TO USE THE DOWNLOADED FILES?
The downloaded  files are compressed, they  .zip or .rar archives.
You have probably already a tool like " WINRAR " or "WINZIP" on your computer.

You will have to extract the file from the compressed archive into the location of your choice in your computer. We advise you to create a library of designs organized by theme, it will be easier for you to find your files afterward.

If you haven’t got a tool to extract files from archives you will find there easily for free on this web site: http: // www.01net.com / telecharger


CAN I EMBROIDER SEVERAL TIMES A DESIGN ON VARIOUS SUPPORTS OR NOT IN ORDER TO SELL THEM?
Yes, you are authorized to sell embroidered articles with these designs during your Christmas markets or other but it is forbidden to embroider these designs in industrial mass production machines.

HOW TO DOWNLOAD THE FREE DESIGN ?
Create an account, free of any engagement. Proceed as if you wished toorder this article (which price shows 0 €). The progress is the same that for a normal order, except you will receive an e-mail of confirmation at once because there is no payment to be validated.

I BOUGHT A DESIGN, CAN RESELL IT OR GIVE IT TO A FRIEND?
All the designs, free or bought on this website are personal creations, they are protected, it is forbidden to sell them, to give them or to exchange them, this would be an infringement to the law of protected copyrights.

To create designs takes a lot of time. For all the creators to be able to offer you their designs at this price, it is important to respect their.
Thank you.

I CANNOT OPEN FILES ON MY COMPUTER.
It is normal, for it you must have installed an embroidery software, paid (Embird for example) or free as:
Pulse Ambassador
Http: // pulsemicro.com / ambassadordownload
Or
Wilcom TrueSizer
Http: // www.wilcom.com.au/PRODUCTS/TrueSizer.as px

WHY IS THERE SUCH A DIFFERENCE BETWEEN THE PRICE OF SINGLE DESIGNS ANS THE COMPLETE COLLECTIONS PRICE ?
We wanted the purchase of a design to be affordable to all, moreover it is possible that only a motive is necessary for the realization of a particular project.
For reasons of depreciation, the price of collections are still much more interesting. Also it is possible to constitute a more complete library with various sizes of a collection for a small price difference.

CAN MY MACHINE EMBROIDER ALL THE DESIGNS AVAILABLE ON YOUR WEBSITE?
Your machine has two constraints:
- The format of the file to be embroidered
- The size  of the design which has to fit in the frame
All the techniques you see on the website (applied, Richelieu embroidery,  etc.) do not depend on your machine but on the programming of the embroidery design it self.
Some designs are delivered with a tutorial file to explain how to proceed.
You will also find on " the blog of Brodelyne "  tricks and tips which I will try to enrich gradually. For the rest, it is only a matter of training to get the different techniques.

I DID NOT FIND THE ANSWER TO MY QUESTION.
No panic, click contact and send me an e-mail, I will try to answer your question as soon as possible.


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